CUSTOMER SERVICE

 

At Artistik (ARTISTICK MIRRORS & FURNITURE PVT. LTD.), customer satisfaction is at the heart of everything we do. Our Customer Service team is committed to providing timely assistance, clear communication, and reliable support throughout your journey with us.

 

OUR COMMITMENT

• To provide accurate information about products, orders, and policies.
• To respond to customer queries in a timely and professional manner.
• To ensure a smooth experience before, during, and after your purchase.

 

 

ORDER ASSISTANCE

• Support related to product selection and customization.
• Order confirmation and payment-related queries.
• Updates regarding order status, manufacturing, and delivery.

 

 

DELIVERY & INSTALLATION SUPPORT

• Assistance with delivery schedules and logistics coordination.
• Guidance for handling products at the time of delivery.
• Support for issues related to damaged or incorrect deliveries.

 

 

RETURNS, REFUNDS & REPLACEMENTS

• Guidance on return eligibility and procedures.
• Support for refund or replacement requests as per our policies.
• Clear communication during inspection and resolution processes.

 

 

CUSTOM & BESPOKE ORDERS

• Assistance with design discussions and specifications.
• Updates during the manufacturing process.
• Clarification on timelines and approval stages.

 

 

RESPONSE TIME

• We strive to respond to all customer queries within 24 to 48 business hours.
• Resolution time may vary depending on the nature of the request.

 

 

CONTACT CUSTOMER SERVICE

ARTISTICK MIRRORS & FURNITURE PVT. LTD.
Delhi – 110030, India